Fonlider Business
Systems of interactive voice responses (IVRsistemi) and ASR (automatic speech) play an important role in providing effective services to users. Well built, IVR and Voice response systems can increase customer`s satisfaction, reduce costs and offer new services. Uz potpuno pripremljene operatere, prema Vašim standardima, u stanju smo da poptuno preuzmemo brigu o vašem odnosu sa potrošačima, građanima , klijentima... Fully prepared with the carriers, according to your standards, we are able to take full care of your relationship with customers, citizens, clients ...
We can offer you a Platform that is fully integrated with existing telephone and Internet infrastructure. We are the only provider in the country whose platform supports 240 simultaneous calls.
IVR platform that we can offer, supports: sound recording, audio scripts , multilingual speech recognition, tracking of internal and external calls and connect to the call center. Multiple use in order to get various information, booking and organization of cultural and entertainment content, makes this a very attractive offer. At any time the available information on the number of calls, the total realized minutes , the number of users waiting, selected by the user, the efficiency of the operator. It is also possible to generate a listing of calls and accounting for a random period of time.
Automatic speech recognition (ASR) is one of the biggest technical challenges of modern times and has already more than half a century attracts all the attention of researchers around the world. The task of automatic speech recognition is based on the input data in the form of a sound record voice parts (words or sentences) to output in the form of text results. In this way, it practically converts speech to text, and "recognizes" what the speaker pronounced.
First our system for speech recognition in Serbian languagee based on the recognition of phonemes:
- recognition is performed regardless of the speaker
- solution is completely software and requires no additional hardware
- accuracy is above 99% of the vocabulary of 70 words
- system returns information about the reliability of recognition of some words
SMS Solutions in the business, you can see almost at every step of the modern markets. From M-billing, M-coupons to the classic SMS reports and SMS alarm that have already been applied by us in the banking business.
Unlike earlier, our solution is far cheaper.Simply put – by implementation of our system, you:
You do not need to buy new equipment, we already have it and you may use it for free, on other conditions can always agree. By applying our system you are ahead of the innovations and you set a model and an example of how to modernize communication with citizens and customers.Our teams of developers are ready to adapt to the system per your request at any time.
Following the events in the world market, the implementation of interactive information systems, we will always suggest a new and modern solutions to the satisfaction of all concerned.
The specific application of the sound system, you can see on our site or the menus on the left side.
